How do you handle customer complaints?

We handle customer complaints with a structured process that starts with trained reps and ends with real resolution. Our customer service reps are equipped to handle most issues on the spot. But if something more complex comes up, our Customer Service Manager steps in to document the concern, gather feedback from the technician who was in your home, and conduct a full quality review with our service and operations managers.

Once we've reviewed everything, we circle back with a clear explanation and a proposed solution. It's not about checking a box—it’s about earning back your trust the right way.

Debbie P. called out our professionalism and responsiveness when things didn’t go as planned[1], and JoAnn P. appreciated how thoroughly everything was explained and resolved[0].

If something doesn’t sit right, just let us know. We’ll take it seriously—and fix it.