How can I track the progress of my service request or project?

Once your visit is scheduled, our dispatch team gives you a 2-hour arrival window and sends a text notification when your technician is on the way—usually about 30 minutes before arrival.

We believe in real communication, not just automation. Customers like Sue S. shared that our technician kept her informed throughout the visit, emphasizing how much we value clear, ongoing updates[1]. Debora C. also noted getting follow-up action within 24 hours of her request[0], which reflects how seriously we take responsiveness.

If you ever need an update, just give us a call. We’re happy to check in with dispatch or your technician directly. Schedule a Visit and we’ll keep you in the loop every step of the way.