Can I get an estimated arrival time for my service appointment?

Yes—we provide all customers with a 2-hour arrival window, starting as early as 8:00–10:00 AM. This window helps account for things like drive time or unexpected delays from earlier appointments. You’ll also receive automated text updates and a 30-minute heads-up when your technician is on the way.

While our system doesn’t show real-time arrival estimates online, our team is known for being punctual and respectful of your time. Annjanette Y. shared that we scheduled at a "convenient time" and our technician arrived "on time"[1], while Rotha M. noted their tech arrived "the next morning" after calling in[0].

For the most accurate status, feel free to call our dispatch team—they’re happy to help keep you in the loop.